Returns, Exchanges & Refund Requests
Need to return or exchange an order?
We’ve made the request process simple. Start from your customer account or contact MaskKicks support on WhatsApp and we’ll review the order with you.
How it works
- Open your MaskKicks account and select the relevant order, or message us on WhatsApp.
- Tell us the item, size and reason for the request.
- We’ll confirm eligibility and the next step before anything is sent back.
- Once an approved return is received and inspected, we’ll complete the approved exchange, store credit or refund outcome.
Condition
Items should be unworn, unused and returned with the original packaging, accessories and shoe box in resalable condition. Please do not send an item back before approval.
Size or model exchange
For a normal size/model change, the standard logistics charge is AED 25. If the order arrived wrong, damaged or defective, contact us as soon as possible so we can review the issue and arrange the appropriate solution.
Refund requests
Submitting a request does not automatically approve a refund. Refund eligibility depends on the order, item condition and the applicable MaskKicks policy. Approved refunds are processed after the returned item is received and inspected.
WhatsApp: 055 974 8846