Returns, Store Credit & Exchanges

Need a size change or have an issue with your order? Contact MaskKicks and we’ll review your request with you.

No cash or card refunds

We do not issue cash refunds or refunds to the original payment method. For an approved eligible return, the item value is issued as MaskKicks store credit after we receive and inspect the item.

How store credit works

Store credit is linked to the customer profile used for the order and is issued in AED. Once issued, the customer can view the balance in their MaskKicks customer account and apply it at checkout while signed in with the same email/account. Store credit is not redeemable for cash and cannot be transferred back to the original payment method.

Size or model exchanges

An AED 25 courier/logistics charge applies to normal size or model exchanges. Requests must be made within 48 hours of delivery. Items must be unworn, unused and returned with the original packaging, accessories and shoe box in resalable condition. Model changes are subject to availability and any applicable price difference.

Damaged, defective or incorrect item?

If your order arrived damaged, defective or incorrect, contact us within 48 hours with clear photos or videos and your order details. Once verified, we’ll arrange the exchange free of charge and the AED 25 courier fee will not apply.

Store credit approval

Approved store credit is issued only after the returned item is received and inspected. The credit value will normally equal the approved returned item value, excluding any non-refundable courier or logistics charges where applicable.

How to request

Message us on WhatsApp with your order number.
Tell us the item, size and reason for the request.
For damage, defects or an incorrect item, send clear photos or videos.
Wait for MaskKicks approval and return instructions before sending anything back.
After inspection, we’ll confirm the exchange or store-credit outcome.

WhatsApp: 055 974 8846